The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires the ability to multi-task in a fast-paced environment and suits someone who enjoys going above and beyond for both internal and external customers.
Due to the known consignor duties, the successful candidate must provide 5 years of work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar roles
* Team player
* Organised and methodical approach
* Ability to multi-task
* Satisfactory basic DBS check
Key Duties & Responsibilities:
* Handle all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
* Serve as a point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting with quotations
* Provide confident customer care
* Respond promptly and efficiently to sales inquiries
* Maintain customer account details with current information in the DSE system
* Prepare export documentation accurately, ensuring compliance with Customs & Excise procedures
* Coordinate customer requests for online store approval and monitor subsequent sales orders
* Process credit card payments via online systems
* Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
* Assist in other company areas as required
Benefits include:
* 25 days holiday + Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Companywide performance-based annual bonus scheme
#J-18808-Ljbffr