Seasonal Host - Various Hours (Manchester)
Job Introduction
Seasonal Hosts
* You’ll be part of the Selfridges Christmas Magic during our busiest season!
* Availability for weekends and key days such as Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day is required.
* Enjoy benefits & perks, including up to 35% discount on personal purchases!
At Selfridges, we deliver exceptional service that exceeds expectations. We seek a dynamic, customer-focused Host to enhance our store experience, making every customer feel welcomed and valued from the moment they arrive.
Responsibilities
* Provide the first point of contact for customers in your designated area.
* Engage confidently and professionally with customers, team members, and managers.
* Exceed customer expectations by offering additional services and sharing product knowledge.
* Ensure customers are welcomed and informed about products, services, sales, and events.
* Be visible and approachable to encourage customer interaction.
* Engage with customers throughout the day, sharing upcoming events and experiences.
* Support customer sign-ups for the Selfridges membership (Selfridges Unlocked).
* Gather and relay customer feedback to the team to celebrate successes and identify opportunities.
* Maintain a welcoming and attractive store environment.
What you will need
* Excellent communication skills to engage with diverse customers.
* Strong product knowledge and awareness of store services.
* Service-oriented mindset with initiative to deliver exceptional experiences.
* Problem-solving skills to resolve issues effectively.
* Flexibility and adaptability to meet business needs.
* Reliability and respect as a colleague, embodying our values.
Location: Manchester, England, United Kingdom
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