1st Line IT Support Engineer Blackburn | £25,000 – £28,000 + Excellent Benefits Office-based
The Opportunity CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands-on experience within a busy internal IT environment. You'll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.
Duties & Responsibilities Act as the first point of contact for IT support requests via phone and helpdesk system
Log, prioritise and resolve support tickets in line with SLAs and KPIs
Provide desktop, laptop, hardware and application support to office-based and remote users
Troubleshoot and resolve common IT issues, escalating where appropriate
Maintain accurate asset records and support stock management
What Experience Is Required Previous experience in a 1st Line IT Support or Service Desk role
Strong communication skills with a customer-focused approach
Basic understanding of Windows, Office 365 and networking fundamentals
Salary & Benefits Salary: £25,000 – £28,000
Company benefits package
Career development and training opportunities
Supportive IT team environment
Location This role is office-based in Blackburn, with easy commutes from: Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe
How to Apply To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence .
Alternate Job Titles IT Support Analyst
Service Desk Analyst
Helpdesk Support Technician
Junior IT Support Engineer
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