Customer Engagement Advisor – Spandex UK
Location: Almondsbury, Bristol
Hours: Full-time, 37.5 hours per week (09:00–17:30)
Are you an experienced customer service professional with a passion for delivering exceptional experience? Join Spandex, a global leader in the graphics and signage industry, as a Customer Engagement Advisor and play a key role in supporting our customers with tailored solutions and expert guidance.
About Spandex
At Spandex, we combine the innovation of a global leader in the graphic and sign industry with the collaborative spirit of a mid-sized enterprise. We value open communication, mutual respect, and a supportive team environment where everyone can thrive.
Spandex is everywhere – yet often unseen. Even if our name is new to you, you’ve likely encountered our products in your everyday life. From vehicle wraps to building signage, we power visual communications across the globe.
Key Responsibilities
* Manage customer orders and enquiries from start to resolution
* Provide product and application guidance tailored to customer needs
* Communicate professionally across phone, email, and live chat
* Upsell and cross-sell where appropriate using solution-focused knowledge
* Update internal systems and provide feedback to support ongoing improvement
What We’re Looking For
* A minimum of 2 years' experience in a customer service environment
* GCSEs (Grade C/4 or above) in English and Maths
* The ability to commute to or relocate near our Bristol office (Aztec West)
* Proficiency in Microsoft Office (Word, Outlook, Excel)
* Strong communication skills, a proactive approach, and a collaborative attitude
Desirable:
* Experience in a sales or order processing environment
* Previous work in the signage, graphics, or vehicle wrap industry
* Familiarity with SAP systems
Why Join Us?
At Spandex, you’ll be part of a supportive team in a business that values expertise, customer focus, and continuous development. We offer the structure of a global organisation with the agility of a close-knit company giving you the tools to grow and make a real impact.
Our benefits include:
* Private medical insurance
* Company pension
* Life insurance
* Sick pay
* Health & wellbeing programme
* Free on-site parking
* Canteen with discounted or free food
* Cycle to Work scheme
* Company events and social activities
* Free parking
To apply, please submit your CV via LinkedIn