Salary: Up to £58,000 + 17.5% annual bonus + benefits package
* Provide technical ownership of the NFUM Network
* Maintain the stability of the Network
* Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon
About the role
Are you an experienced Network professional with a background in Checkpoint FW, Citrix NetScaler and Cisco switches?
An opportunity has become available in the team as a Network Infrastructure Engineer within the IT Infrastructure Products department. The Technical Service Ownership team is dedicated to maintaining the stability of our IT services and plays a key role in delivering and maintaining secure and robust solutions in our estate.
Reporting to the IT Technical Manager, the Network Infrastructure Engineer will be responsible for a range of duties. These include providing technical support for projects and resolving P1, P2, and P3 incidents. The role also involves reviewing and approving change requests related to the NFUM Network estate, assessing their potential impact, and distributing detailed reviews to the relevant resources and stakeholders.
Additionally, you’ll act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM Network infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role.
About you
As a Network Infrastructure Engineer, you’ll be an SME in Network infrastructure, you’ll have demonstrable experience in supporting, deploying and improving Network infrastructure in a regulated environment.
You are a highly motivated and detail-oriented professional with a strong foundation in infrastructure and Network Engineering. You excel at engaging with stakeholders at all levels, ensuring clear communication as you’ll be resolving major IT incidents within a customer-focused environment. You’ll have good organisational skills enabling you to manage complex environments and documentation with precision, aligning with project goals.
With a proven ability in project time management, you deliver work to schedule and can adapt quickly to changing demands. You are adept at prioritising tasks effectively, balancing immediate operational needs with longer-term strategic goals. Your proactive mindset, technical expertise, and collaborative approach make you a valuable contributor to any IT infrastructure team.
You’ll also be or have:
* Working and demonstrable knowledge and experience of Citrix NetScaler or Checkpoint Firewalls (essential)
* In depth knowledge of Cisco Switches (essential)
* Good working experience of Network observability and troubleshooting issues (essential)
* Exposure to cloud technologies (essential)
* Knowledge of governance or architectural practices and working within in a regulated industry would be advantageous.
Internally this role is known as Technical Service Analyst
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding:
* Salary Up to £58,000
* Annual bonus (up to 17.5% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteerin the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance coverof 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us.
Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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