Field Scheduling Specialist (Customer Services)
Newcastle, NE12 8BU
Full-time
Salary:Starting at £24,500 increasing to £26,500 with role progression plus performance-based bonus
Working hours: 37.5 hours per week, Monday to Friday
Shift pattern: 7.5 hour shiftsbetween 8am to 7pm. One Saturday per month with Monday off in return.
Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.
We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customers needs.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Job Description:
* Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term
* Rescheduling and re-assigning services based on planned and unplanned operational needs
* Fulfilling campaigns in line with departmental requirements
* Assist field team managers in management of their teams
* Manage capacities and availability of agendas based on geographical requirements
* Communication with the different departments to improve results
* Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems
* Inform customers of any changes to their planned service
* Maintain monthly SLAs
* Keep up to date with latest system releases
Required Skills:
* Critical thinking, planning and problem-solving skills.
* A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs
* Good communication skills in order to relate to other functional areas and people with greater expertise
* Ability to take the initiative and set priorities.
* Ability to manage different tasks at the same time.
* Tech savvy and a quick learner
* Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
* Enjoy your birthday off as a special treat.
* Satisfy your cravings at our onsite coffee shop and our canteen.
* Stay active with discounted gym and health club memberships.
* Access private healthcare and MediCash cash plan.
* Unlock a world of freebies and discounts with PerkBox.
* Earn rewards through our employee referral program.
* Enhanced maternity and paternity scheme.
* Enjoy discounts on our alarm systems.
* Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
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