Relief Retail Security Officer
Mitie Cleaning & Hygiene Services
Locations: Oxford / Swindon / Banbury areas
Salary: £13.97 per hour
Shift pattern: Mon‑Sat 08:00‑22:00; Sun 10:00‑17:00 (varied throughout)
Requirements
* Proven retail security experience
* Driving licence and own transport
* Front‑line licence in Security Guarding or Door Supervision (required by contract)
* SIA licence and/or CCTV PSS SIA licence (required by contract)
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self‑development.
Operations
* Ensure compliance with all company policies, UK law and regulatory requirements.
* Fully complete all tasks and duties on site as defined within the published Assignment Instructions.
* Review and suggest amendments to Assignment Instructions to improve service level.
* Wear required front‑line licence and CCTV PSS SIA licence at all times.
* Comply with all legal obligations and safety requirements.
* Follow instructions and procedures without unnecessarily challenging authority.
* Work in a systematic, orderly manner.
Training
* Complete all required competency training.
* Undergo additional training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew licence 16 weeks before expiry.
Security and Health & Safety
* Immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to threats or changes in the working environment to prevent disruption, loss or damage.
* Use common sense and initiative; involve others if a situation becomes threatening.
* Maintain professional conduct when dealing with challenging customers.
* Complete accurate incident notes promptly for Incident Report processes.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure call‑outs are carried out at the allocated time slot as stipulated in Assignment Instructions.
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Retail Security Experience
* SIA Licence
* SC Clearance desirable
Benefits
* Life cover of the greater of equivalent annual salary or £10,000
* Save‑as‑you‑earn scheme
* Mitie Matching Share Plan (potential free shares)
* Cash awards through Mitie Stars, monthly prizes up to £10,000
* Flexible benefits platform (Choices) for health, dental, technology, travel, etc.
* High street discounts via MiDeals platform
* Cycle‑to‑work scheme
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