Overview
London
Ref: 4303AM
Salary: up to £40,000 per annum depending on experience
Location: Central London
Hybrid work
Company Profile
A well-established tour operator specialising in creating tours in Great Britain and Ireland
Responsibilities
* Main duties: An exciting opportunity to take a lead role and be the main point of contact with clients building relationships with the aim to increase sales while providing outstanding service.
* The Role:
* Responsible for a small team ensuring smooth operations while also acting as a liaison between management and the team.
* To develop a relationship with your clients to understand their needs ensuring the products are best suited in order to increase sales and growth in the Far East.
* Be able to understand the client’s sales cycle ensuring quotes are relevant.
* Ensuring the development and onboarding of new business.
* Supporting the Far East Sales Team in meeting client’s requirements ensuring the best product is offered to maximise sale.
* Liaising with clients and internal teams in preparing itineraries, costings and quotes.
* Ensuring offers are competitive and profitable.
* Resolving any client queries as needed.
* Additional tasks may include: supporting the client during a tour ensuring itineraries, documents, hotel placements are checked, support 24-hour emergency assistance, support team members.
* Following a successful probation period, this position is offered on a hybrid working system.
Qualifications
* Fluent in Mandarin (written and spoken) essential
* Experience working within the travel or tour operations industry needed
* Knowledge of destinations in Great Britain and Ireland beneficial
* Passion for travel and tourism
* Excellent communication and organisational skills
* Strong financial understanding with the ability to handle a fast paced environment
* Proactive, dynamic and ability to multi task
* IT literate
* Able to work as part of a team as well as to take initiatives
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