Ozparts is a logistical and sales platform that focuses on the distribution of high-quality Australian automotive components in Europe. Thanks to over 17 years of experience with joint logistics, warehousing and sales we provide synergies and economies of scale to both manufacturers and customers.
We are looking for someone with
previous customer service experience
and some
knowledge of cars and parts
. You must feel comfortable with topics related to the performance and off-road markets to effectively advise customers.
As Technical Sales Assistant at Ozparts, your responsibilities will include:
* Providing prompt and professional responses to customer inquiries through emails, social media messages, telephone calls and live chat.
* Keeping customers informed of any changes in lead times and updating them on the status of their orders.
* Resolving complex customer questions by collaborating with internal teams, including Product managers, Purchasing and Warehouse.
* Performing various administrative tasks as needed.
REQUIREMENTS
The ideal candidate for this role should have:
* Customer service experience as a pre-requisite.
* Knowledge of cars and automotive parts.
* A knack for building and maintaining positive relationships with both customers and colleagues.
* Exceptional verbal and written communication skills.
* A proactive and self-motivated attitude, combined with empathy and patience.
* The ability to manage multiple tasks efficiently and prioritize workloads.
* A strong commitment to teamwork and a willingness to go above and beyond to support the team.
DESIRABLE
The ideal candidate should possess:
* Familiarity with e-commerce, order management software and CRM systems.
* An understanding of the performance and off-road car market.
What we offer:
* An onboarding program to set you up for success in your role.
* A competitive salary range of £25,000 to £38,000 gross for the right candidate, based on your experience and qualifications.
* The chance to work in a fast-paced, forward-thinking organization where no two days are the same.
If you are interested in this role, please send your application via LinkedIN.