The starting salary for these positions is £32,512 per annum based on a 36 hour working week. The roles are offered on a 12-month, fixed-term basis. Are you passionate about delivering excellent customer service? Do you have a keen eye for detail? We are excited to be recruiting new Advisory Officers to join our Adult Social Care Information & Advice Service based within Surrey's award-winning Contact Centre at Dakota, Weybridge. You'll be part of a team that values development and collaboration, and will be a huge part of maintaining the outstanding service we offer our residents. There will be an opportunity to work from home for part of the week following induction. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 5 days of additional annual leave Up to 5 days of carer's leave per year An extensive Employee Assistance Programme (EAP) supporting health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources Paternity, adoption, and dependents leave About the Team Surrey County Council's Contact Centre provides a front door to our residents for the main services delivered by the Council, answering a wide and interesting range of enquiries. The Adult Social Care Information & Advice Service sits within the main Contact Centre, alongside non-social care teams and the front door to Children's Services. With over 1.2 million residents in Surrey, it's a complex, busy operation requiring fast reaction to changes in customer contact and service requirements. This also makes it a pressurised environment to operate in; however, team members are empowered to make independent decisions with customers, and proactively contribute enthusiasm and ideas to improve the quality of the service provided. The Adult Social Care Information & Advice Service is the 'front door' to Surrey's Adult Services, acting as first point of contact for customers who have Adult Social Care enquiries. You will be working in a fast-paced environment, where the diverse experience and backgrounds of adults and carers are recognised and respected. About the Role As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Adult Social Care Information & Advice Service. This is a varied and interesting role, where on a day to day basis you can expect to be involved in the following: Providing high quality and efficient support to enable the smooth running of the Adult Social Care Information & Advice Service. Handling calls from members of the public and professionals who are requesting support for adults, providing comprehensive information and advice about care and support services in their local area. Helping people understand how care and support services work locally, the care and funding options available, and how people can access these services. Inputting information onto databases and providing information to professional agencies where appropriate, whilst adhering to internal data protection policies. You will have responsibility to safeguard confidential information and respect the privacy of residents. Ensuring information is allocated to the relevant locality team in a timely manner, and in line with legislation and best practice. You will be operating in sometimes challenging and emotionally charged situations, therefore, you must have the resilience to cope with sensitive and at times disturbing information, and be able to prioritise and remain calm whilst working under pressure. You will work closely with colleagues and Supervisors, and natural development opportunities are available for those who are seeking to progress their career. Shortlisting Criteria We're looking for individuals with a real passion for customer service who will enjoy supporting our customers all day, every day. To be considered for an interview, your application (CV and separate personal statement) will need to outline and evidence your previous skills and experience with regards to the following areas: Experience of, and a natural capacity for, providing high levels of customer care and professionalism to members of the public, and dealing empathically with sensitive calls or situations which are potentially distressing in nature Excellent IT skills and use of databases to a high standard of accuracy Ability to work effectively and flexibly and as part of a team Effective written and verbal communication and interpersonal skills Some transferable skills or knowledge of issues that affect adults and carers The job advert closes at 23:59 on 22nd May 2025 with interviews planned for 27th and 28th May. The interview will include a 10-15 minute presentation in a format of your choice on a topic shared in advance. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.