Grade: Level 3, Zone 2
Location:Holmes Road Depot
Contract Type:Permanent
Hours:36, Full Time
Closing Date:Thursday 26 th June at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. The Disrepair Officer is acting as the operational lead in investigating and resolving disrepair claims. This role is instrumental in ensuring that the disrepair claim is progressed within specified guidelines, reducing tenant dissatisfaction and minimising the council’s exposure to legal and financial risks
What You’ll Be Doing
As a Disrepair Officer, you will be responsible for managing housing disrepair claims from the initial complaint through to resolution. Your role involves ensuring that the Pre-Action Protocol is strictly adhered to and that the disrepair claim process is conducted efficiently and in accordance with legal requirements. You will collaborate closely with legal teams, work managers, surveyors, and contractors to investigate claims, coordinate repairs, and communicate effectively with tenants to achieve positive outcomes.
Your role is crucial to Camden’s mission to maintain tenant satisfaction and mitigate the impact of disrepair on residents’ lives. You will ensure compliance with the Pre-Action Protocol for Housing Disrepair Cases and Camden’s own disrepair policies and procedures.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
We are looking for someone with strong organisational skills, excellent attention to detail, and a passion for delivering high quality housing services. You will have experience in managing housing disrepair cases, excellent communication skills, and the ability to work collaboratively with a range of stakeholders.
Proven experience in managing housing disrepair or similar housing related issues.
Knowledge of housing legislation and Pre-Action Protocol for housing disrepair claims.
Ability to co-ordinate and oversee disrepair claims until the case has been closed.
Excellent organisational skills and attention to detail.
Strong interpersonal skills and communication skills, including the ability to manage challenging conversations.
What We Offer
At Camden, you’ll receive a host of benefits including:
* 27 days annual leave for new starters, rising to 31 days after 5 years
* Flexible working opportunities;
* Interest free loans
* Access to our incredible staff networks
* Career development and training
* Wellbeing support and activities
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,
Job Info
* Job Identification 3604
* Job Category Operational Support
* Posting Date 06/12/2025, 02:51 PM
* Apply Before 06/26/2025, 10:59 PM
* Job Schedule Full time
* Locations Holmes Road Depot, London, NW5 3AP, GB
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