Overview
As Deputy Shop Manager at our Ilkley Shop you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Responsibilities
* Play an active part in running our shop in Ilkley, supporting the Shop Manager in implementing processes and ways of working.
* Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
* Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
* Manage a team of volunteers in the absence of the Shop Manager and create a positive retail environment.
* Ensure there are sufficient volunteers to support the effective operation of the shop during all opening hours.
* Support the Shop Manager to ensure the shop is presented to the highest standards with attractive visual merchandising and window displays.
* Support the Shop Manager to ensure that charity policies, shop standards and operating procedures are communicated effectively to all volunteers and are maintained and followed consistently.
* Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
* Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
* Create a welcoming, professional atmosphere and deliver high standards of customer service for all customers and supporters.
Qualifications
* To be considered for this role, you will need to have the willingness and ability to occasionally travel across the Yorkshire region for training sessions and team meetings.
* Experience of managing people/volunteers including recruitment and development.
* To be highly organised with good time management skills and the ability to prioritise workload and meet deadlines.
* To be able to use own initiative and be resilient and adaptable to change.
* A GCSE level or equivalent (preferred but not essential).
* Good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
* A willingness to safely work alone when required and to complete pre-employment checks (to be undertaken once the role is offered and accepted).
* We are an inclusive employer and welcome applications from suitably qualified and eligible candidates from all backgrounds. We offer flexible working where possible and are happy to discuss adjustments at the interview/offer stage.
Benefits
* £24,242 per year (part-time, 15 hours per week. Two days over seven in line with the needs of the charity). Permanent role.
* Enhanced contributory pension scheme.
* 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service).
* Flexible working arrangements.
* Private medical insurance and other wellbeing initiatives.
* Career progression, learning and development opportunities.
* Offices within walking distance of Hornbeam Park train station and free onsite parking.
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