Job summary Crown Street Surgery are looking to recruit a part time Medical Receptionist to support our current reception team. The hours will be: Mon 15:30 - 18:30 Tues 15:30 - 18:30 Wed 15:30 - 18:30 Thurs 15:30 - 18:30 Fri 11:30 - 17:30 With flexibility to cover for annual / sick leave and PLT training The Medical Receptionist will be the focal point of communication between the patients, doctors, nurses and other healthcare professionals and non clinical staff. The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and have excellent communication skills. Main duties of the job Main Duties if the role: Running of all aspects of the practice's reception function and maintaining a clean and tidy work station Adopting Care Navigation when signposting patients for appointments Answering general enquiries, booking appointments Keeping clear and concise documentation within the patient's clinical record Tagging and sorting of medical records Processing changes of names and addresses for patients on both clinical and paper records Ensuring all tasks received are completed in a timely manner To accompany GP's when a chaperone is required Locking up of the building in the evening and ensuring it is secure To participate in mandatory training About us We are a busy GPpractice based in Swinton with over 9450 patients. Our clinical system is SystmOne. Our team consists of - 1 GP partners, 2 salaried GP, 4 GP Locums, 2ANPs, 3 Practice Nurses, 1 Nurse Associate, 1 HCA and a Phlebotomist. We also have a supportive admin and reception team. We work collaboratively with our PCNWentworth 1 and we have additional ARRS staff which include: ACP, Paramedics, SocialPrescribing Link Workers, Clinical Pharmacists, Pharmacy Technicians,Physiotherapists, Care Co-Ordinators, Mental Health Nurses. Job description Job responsibilities JOB DESCRIPTION POST:Medical Receptionist REPORTS TO: Reception Manager & Admin Lead ACCOUNTABLE TO: Practice Manager JOB SUMMARY The Medical Receptionist will be the focal point ofcommunication between the patients, doctors, and other clinical andnon-clinical staff. This encompasses dealing with incoming calls from externalorganisations, the public and patients, dealing with queries, appointments, andreception desk cover. The role also has responsibility for dealing withincoming instructions tasks and other duties as identified daily. The post holder should be able to work under pressure,maintain confidentiality at all times, be courteous and patient and enjoyworking with and for patients. PRINCIPAL RESPONSIBILITIES Running of all aspects of the practice'sreception function and always keeping the reception area clean and tidy. Adopting Care Navigation when signpostingpatients for appointments. Answering general enquiries, explaining surgeryprocedures, making new and follow-up appointments and receiving requests forrepeat prescriptions. Keeping clear and concise documentation withinpatients clinical record. Distributing patient's records to Doctors andNurses as required. Receiving and updating requests for home visits. Tagging and sorting the medical records. Processing changes of names and address viacomputer and changing on the front of patients medical records. Liaise with all Health Service Bodies and otheroutside agencies. Action and complete tasks as requested byGPs/Nurses etc. Check all instruction tasks are kept up to dateon a daily basis. Care Navigation to signpost patients to receivethe best care. Accompanying Doctors when chaperone is required. Check that any documents that are handed overreception are labelled correctly before the patient leaves the building. To undertake personal responsibility in respectof security, fire and Health and Safety. Closing up the building and setting the alarmfor security. To cover for any other receptionist onannual/sick leave. To undertake duties as may be determined fromtime to time, commensurate with the range of activities described above. To participate in mandatory trainingrequirements. Person Specification Qualifications Essential Educated in English and Maths to GCSE A-C Customer service experience Good communication skills Desirable Experience in Primary Care Preferable knowledge or worked with System One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions. Job description Job responsibilities JOB DESCRIPTION POST:Medical Receptionist REPORTS TO: Reception Manager & Admin Lead ACCOUNTABLE TO: Practice Manager JOB SUMMARY The Medical Receptionist will be the focal point ofcommunication between the patients, doctors, and other clinical andnon-clinical staff. This encompasses dealing with incoming calls from externalorganisations, the public and patients, dealing with queries, appointments, andreception desk cover. The role also has responsibility for dealing withincoming instructions tasks and other duties as identified daily. The post holder should be able to work under pressure,maintain confidentiality at all times, be courteous and patient and enjoyworking with and for patients. PRINCIPAL RESPONSIBILITIES Running of all aspects of the practice'sreception function and always keeping the reception area clean and tidy. Adopting Care Navigation when signpostingpatients for appointments. Answering general enquiries, explaining surgeryprocedures, making new and follow-up appointments and receiving requests forrepeat prescriptions. Keeping clear and concise documentation withinpatients clinical record. Distributing patient's records to Doctors andNurses as required. Receiving and updating requests for home visits. Tagging and sorting the medical records. Processing changes of names and address viacomputer and changing on the front of patients medical records. Liaise with all Health Service Bodies and otheroutside agencies. Action and complete tasks as requested byGPs/Nurses etc. Check all instruction tasks are kept up to dateon a daily basis. Care Navigation to signpost patients to receivethe best care. Accompanying Doctors when chaperone is required. Check that any documents that are handed overreception are labelled correctly before the patient leaves the building. To undertake personal responsibility in respectof security, fire and Health and Safety. Closing up the building and setting the alarmfor security. To cover for any other receptionist onannual/sick leave. To undertake duties as may be determined fromtime to time, commensurate with the range of activities described above. To participate in mandatory trainingrequirements. Person Specification Qualifications Essential Educated in English and Maths to GCSE A-C Customer service experience Good communication skills Desirable Experience in Primary Care Preferable knowledge or worked with System One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions. Person Specification Qualifications Essential Educated in English and Maths to GCSE A-C Customer service experience Good communication skills Desirable Experience in Primary Care Preferable knowledge or worked with System One Person Specification Qualifications Essential Educated in English and Maths to GCSE A-C Customer service experience Good communication skills Desirable Experience in Primary Care Preferable knowledge or worked with System One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Crown Street Surgery Address 17 Crown Street Swinton Mexborough South Yorkshire S64 8NB Employer's website