Job summary
Burlington Primary Care are looking to recruit a Admin Assistant that covers the role of Medical Secretary, working in our clinical team to provide excellent patient care.
Main duties of the job
To provide efficient administrative and secretarial service for theclinical team, involving liaising with patients, administration of letters/documents, reports, patient referrals in anaccurate, timely and quality manner.
To schedule, compile and record patient information relevant tomedical consultations with healthcare clinicians and associated medical facilitate and help manage requests for Access to health records
About us
What we can offer you.
Permanent position.
6 weeks holiday plus bank holidays.
Membership to NHS pension scheme with employer contribution
Monthly well-being staff events
Staff well-being rest rooms that includes an outside garden space
Team building events
Staff development - for staff to grow and progress within the organisation.
Staff Parking
Personalised NHS fleece.
Job description
Job responsibilities
1. To provide an efficient service for the GPs, Practice Manager and other Health Professionals as required. This includes administration, document management, typing of letters, reports, patient referrals etc. accurately and to a high standard
2. To be fully trained in the use of the e-referral appointments system, making appointments as well as being able to use and monitor the system on behalf of the Practice.
3. To deal with all GPs incoming work attracting a private fee insurance report requests, Solicitors requests, medicals etc. including the photocopying/printing off of patient records and the typing up of reports etc. from digital dictation as required.
4. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
5. To provide a high standard of patient communication, delivered with customer focus to practice population, adopting a professional and cordial manner at all times
6. To retrieve medical records and process Solicitors/insurance companys requests for copies of medical records in accordance with the Protocol
7. Facilitate referrals to the appropriate Departments of the Ipswich Hospital and other organisations as required.
8. Produce and submit invoices when required, adding the entry on the accounts spreadsheet. Check the accounts spreadsheet on a regular basis to ensure payment has been made and chase as necessary
9. Maintain a spreadsheet for urgent and 2 week wait referrals and check on a regular basis to ensure that patient has been seen by the Hospital within the required timescale.
10. Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
11. To provide cover for members of the Secretarial Team during periods of sickness and annual leave
12. Undertake additional duties that may reasonably be expected by the GPs or Practice Manager
13. Proficient use of SystmOne, DXS and other related software
14. Use and understand medical terminology
Person Specification
Knowledge and Skills
Essential
15. Knowledge of medical terminology
16. Strong IT skills including a high level of proficiency in software programmes such as Word, Power Point, Excel, Access and Outlook
17. Excellent written and verbal communication skills to draft letters, briefing notes etc. and high attention to detail
18. Ability to manage a heavy and demanding workload and work under pressure to meet deadlines
Desirable
19. NHS specific IT system experience such as SystmOne, ERS, and DXS
20. Understanding of NHS services
Experience
Essential
21. Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
22. Experience of administrative work
23. Experience of working in a healthcare setting as a medical secretary
24. Experience of team-working
25. Experience of using Microsoft Office
Desirable
26. Experience as a typist
27. Experience working in general practice