Customer Support Executive
đź“Ť Ascot, Berkshire | Moving to Hybrid after Probation
Drinks21 is a fast-growing international drinks business working with premium global brands across four continents. We’re looking for a proactive, organised, and enthusiastic Customer Support Executive to join our team — someone who loves variety, takes pride in getting things done, and wants to grow with a business that’s going places.
The Role
This is a brilliant all-rounder position, perfect for someone who enjoys wearing multiple hats. You’ll be a vital part of our commercial team, supporting the day-to-day running of the business across a broad range of tasks. No two days will be the same.
What You’ll Be Doing
* Managing customer orders from placement through to delivery, keeping clients informed every step of the way
* Purchase order management and liaising with suppliers
* Supporting the commercial and sales team with admin, reporting, and day-to-day coordination
* Maintaining accurate records and helping keep our systems and processes running smoothly
* Acting as a friendly, professional first point of contact for customer enquiries via phone and email
* Contributing ideas to improve how we work — we’re a small, entrepreneurial team, so your input genuinely matters
What We’re Looking For
* A can-do attitude and a genuine love of being busy and helpful
* Strong organisational skills and sharp attention to detail
* Good working knowledge of Google Workspace (Docs, Sheets, Gmail, Drive) and Microsoft Excel
* Excellent written and verbal communication
* A team player who’s also happy to take initiative independently
* Prior experience in a support, admin, or customer-facing role is a bonus — but we’re equally open to recent graduates, those completing an apprenticeship, or anyone returning to work after a career break or maternity leave
What We Offer
* A varied, lively role in a growing international drinks business
* Friendly, collaborative team culture with direct access to senior leadership
* Clear opportunity to develop your knowledge of the drinks industry
* Competitive salary
* Initial office base in Ascot, with a move to a hybrid working pattern after successful completion of probation
If you’re looking for a role where you can genuinely make yourself indispensable and grow as the business grows, we’d love to hear from you.
Apply below or send your CV directly to get the conversation started.
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