Job Title: Customer Service Coordinator Location: Whitstable, Kent Contract: Permanent Hours: Monday–Thursday 08:00–16:30, Friday 08:00–13:30 Salary: Competitive, dependent on experience Our client is seeking a proactive and professional Customer Service Coordinator to join their Whitstable-based team. This is a dynamic role focused on delivering exceptional customer service and supporting the full order lifecycle from quotation to delivery. Key Responsibilities: * Process customer orders and quotations within set KPIs. * Build strong relationships with internal and external customers. * Prepare quotations using internal systems and ensure export compliance. * Liaise with commercial, product, and procurement teams to confirm pricing and lead times. * Follow up on quotes, negotiate where needed, and progress orders to shipment. * Handle customer enquiries and complaints professionally. * Support external sales and business development teams. * Identify new sales opportunities and assist with cross-selling and up-selling. * Maintain coverage of phones, emails, and reception during office hours. * Participate in team reviews and contribute to service improvements. Person Specification: * Experience in customer service, order processing, and quotations. * Strong communication and relationship-building skills. * Proficient in Microsoft Office (Word, Excel, Outlook). * Ability to work inde...