This growing company in Southam are looking for a Customer Service Advisor to join their team. The role will involve the following: Receive customer calls into the business Manage customer repair queries and issues through to successful conclusion Deal with customer complaints through to successful conclusion, escalating when necessary Respond to customer queries through various methods including phone and email Management of own daily workload received from Customer Services Team Leader In order to be considered for this role you need to have the following skills: Communication - verbal and written Attention to detail Ability to make decisions and use own initiative Strong attention to detail Organisational skills Problem solving Time Management They are looking at offering a salary of £25350 and the work hours are Monday to Friday 9am to 5pm.