As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You will also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.
Responsibilities
* Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
* Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
* Ensure the shop is well‑stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
* Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
* Recruit, train, and develop a diverse and talented team, ensuring they are well‑prepared to meet sales and service goals.
* Foster a positive work environment through effective communication, regular team check‑ins, and promoting work‑life balance.
* Plan and implement in‑store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
* Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
* Promote safety and well‑being within the team, ensuring a secure work environment and access to support resources.
* Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5‑star service.
Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit‑based bonus
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Enhanced paternity leave*
* We actively welcome conversations about working flexibly and look how it could mean for you.
* We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success.
* Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
* Tailored gender affirming care*
Contract hours: 32–40 hours.
Trial shifts: 29th/30th June.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
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