Job Title: Customer Service Representative
Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.
Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.
In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.
This role is ideal for individuals with a background in customer service, offering the opportunity to transition into a sales-related career. If you're ready to leverage your expertise and contribute to our team's success, this position offers a fulfilling and rewarding career path.
Qualifications
* Proven ability to provide exceptional customer service
* Order processing experience within an industrial setting (preferred)
* Excellent communication skills
* Computer literacy
The Successful Candidate
* Proactive approach with the ability to use initiative
* Effective communication skills at all levels
* High accuracy and attention to detail
Additional Information
Rotork is a global leader in flow control and instrumentation, helping customers manage the flow of liquids, gases, and powders across various industries worldwide.
Our purpose is 'Keeping the World Flowing for Future Generations.'
With over sixty years of experience, we are trusted in industries from oil and gas to water, shipping, pharmaceuticals, and food—critical flows that sustain our modern world.
We are known for our commitment to engineering excellence, safety, and sustainability. As we continue to grow and innovate, now is a great time to join us and make a meaningful impact on our future.
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