ABOUT YOU
As a Customer Service Representative, you will be a proactive and organised individual with a strong customer service mindset and a professional approach to communication. You will be comfortable managing multiple activities simultaneously and working collaboratively across teams to ensure customer and business requirements are met.
Required skills and experience:
1. Good IT literacy skills, with experience using CRM or similar systems
2. Previous exposure to a customer service and/or sales support environment
3. Highly motivated, with a positive and energetic approach to work
4. A self-starter who demonstrates integrity, accountability and professionalism
5. Flexible and resilient, able to adapt to changing priorities and business needs
6. Highly organised with strong attention to detail
7. Experience within a regulated, technical or UKAS-accredited laboratory environment is beneficial, but not essential
ABOUT THE OPPORTUNITY
As a Customer Service Representative, we are looking for a customer-focused professional with the ability to manage priorities and meet deadlines in a fast-paced, regulated environment. You will take ownership of the workload allocated to you, ensuring tasks are completed accurately and escalated appropriately where required, while delivering a consistently high standard of service to our customers.
Key activities:
8. Handling inbound and outbound client correspondence by telephone and email in relation to technical and production-related enquiries
9. Validating client-submitted data and samples against accredited and/or customer requirements
10. Providing guidance to clients regarding reports, including technical content and requirements
11. Completing departmental activities accurately and within agreed timelines
12. Setting up and maintaining client accounts on internal systems
13. Supporting investigations into collection or service-related disputes
14. Selecting appropriate tests, completing final checks and issuing reports based on client-supplied information (training provided)
15. Ensuring all work complies with customer requirements, quality standards and company procedures
16. Communicating clearly and professionally with clients and colleagues at all levels
17. Liaising with internal and external stakeholders to ensure effective information flow and timely completion of work
18. Building and maintaining strong working relationships to support ongoing collaboration and service delivery
19. Supporting multiple departments and stakeholders to ensure projects are delivered to a high standard and within agreed timescales
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
20. Competitive salary/benefits
21. Development and career opportunities around the Globe
22. Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies