Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based i n York, YO26.
The position is a permanent contract.
Role Overview:
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.
Qualifications:
Essential:
· Educated to GSCE level
Desirable:
· Vocational qualifications in a relevant field
Experience and Skills:
Essential:
* Attention to detail
* Excellent Microsoft Office skills
* Proactive and self-sufficient
* High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
* Previous experience working in a contact centre environment
* Experience working with patient records and information
Duties and Responsibilities:
* Triage inbound telephone calls to the contact centre, handling basic queries
* Direct callers to the correct team or service, take messages where appropriate
* Raise advisor call backs
* Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
* Register new patient referrals on our internal database
* Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
* Identify correct product code and quantity of prescription outstanding
* Redeem paper and electronic prescriptions
* Branch Staff: check and scan parcels before delivery
* Promote, share and live the Bullen vision, objectives and values.
* Any other duties which contribute to the success of the role and the business.
Hours of work:
* 9am – 5pm
Pay rate:
* £23,809k
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.