One Stop • Colchester • Apply by 17-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and friendly service.
* Encouraging customers to give feedback via the ‘Have Your Say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety in all work activities.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living the company values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the Think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of managers.
* Completing all relevant training to ensure safety and compliance.
* If applicable, duties include managing the Post Office operations, which require passing a financial and criminal background check.
Flexible Working
We support flexible working arrangements. Please discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work together as one team
* We make things easier
About Us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.
We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.
Please Note
Applicants must be above school leaver age. Find out the school leaver's age for your country here.
Colleague Benefits
* 10% discount in One Stop and Tesco stores
* 20% discount on F&F Clothing in Tesco
* Discounts on Tesco Mobile, insurance, and health services
* Additional benefits including retirement schemes, life assurance, medical insurance, and flexible working options
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