Overview
Beecwood Veterinary Hospital is looking for a Head Receptionist to join our team. This is a full-time position, 40 hours per week.
Responsibilities
* Provide a friendly and efficient service to clients and their animals.
* Answer phones, respond to emails, book appointments, register new clients, complete insurance forms, dispense medications, and take payments.
* Create a warm and welcoming experience for clients arriving at the clinic.
* Manage the reception team, staff/holiday rotas, and recruitment.
Qualifications and Skills
* Excellent communication and organisational skills.
* Strong leadership abilities; experience managing teams is highly beneficial.
* Previous receptionist or customer-facing experience is essential.
* Previous veterinary industry experience is highly beneficial.
* Ability to remain calm under pressure and show empathy in various situations.
Training and Resources
You will have access to our Client Care Hub, a dedicated space on our Knowledge Hub for client care resources. You will be invited to join a support session within your first weeks, where you will meet a Learning Partner and begin your training journey. Further sessions may be joined in the next six months for ongoing questions regarding training. This training runs alongside in-practice training.
Salary
The salary for this position will be up to £26,500 depending on experience (pro rata).
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