In Store
Store
Kingstown Carlisle Simply Food
Location
Carlisle, Cumbria
Contract type
Permanent
Position type
Full Time
Salary
£13.65 p/h + £3.00 p/h unsocial premium
Closing date: 23rd February 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Working Pattern
Week 1:
Mon 03:30-11:30
Tue 06:00-14:00
Wed 09:00-17:00
Fri 06:00-14:00
Sat 09:00-17:00
Week 2:
Sun 06:00-13:00
Mon 03:00-11:00
Wed 10:00-19:00
Thur 09:00-17:00
Fri 08:00-16:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manage
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
Allocate resource effectively to deliver a quick payment experience
Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
Coordinate the team to deliver a clean, safe and well-presented store
Play their part in creating a great team atmosphere that is inclusive of everyone
Role model great Customer Service
Role model the M&S behaviours and Colleague Expectations across the store
Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
Support nearby stores if operationally required
Responsible for being a key holder and answering call outs as required
Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Purpose
* Duty Manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Leads colleagues in delivery of task prioritising customer first
* Plans, allocates and follows through on delivery of task to a consistent standard across the store
* Drives on the job productivity
* Supports colleagues through coaching and feedback
* Uses MI to take action to drive performance
* Helps maintain a safe and legal environment for colleagues and customers
* Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Delivers great standards and service by putting the customer first
* Acts on customer feedback to deliver improvement
* Ensures the delivery of brilliant basics
* Coach the team to deliver excellent standards of product presentation
* Supports the delivery of plan A
* Provides regular and timely feedback to line manager to support colleague performance
* Supports with the training and coaching of colleagues maximising digital tools and channels
* Identifies colleagues for recognition and celebrate success within the store
* Provides feedback to BIG to improve colleague experience
* Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
* Role models new ways of working through the use of digital tools
* Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
* Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
* Maintains a safe and legal store environment
* Supports visual merchandising updates across all launches,events and campaigns
Key Capabilities
* Understands how M&S operates,it's strategy, future and the role they play
* Effectively manages own reactions and responses around change
* Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
* Sets performance objectives for self in conjunction with line manager and in line with business plans
* Takes accountability for planning and managing own work efficiently to ensure objectives are met
* Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
* Builds positive relationships by being a good listener and getting to know people by establishing a connection
* In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
* Support the delivery of excellent customer service and KPI's across the store
* Good level of digital capability and can access and utilise relevant systems
* Good knowledge of the commercial operation, brilliant basics and operational excellence
* Current working knowledge of all VM principles
* A good communicator with the ability to build relationships and work within a team
* A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
* Maintain high presentation standards, attention to detail and deliver on time, right first time
* Interpret data relevant to the role
* Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Our Support
Mentorship
It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.
Flexible working
We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
How to Apply
Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We'll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.
Decision
After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.