Customer Service AssistantJoin Our Brand-New Store at Ipswich Train Station – Roles Now Available!We’re excited to announce the opening of a brand-new East of England Co-op convenience store, located on the main concourse of Ipswich Train Station. As we continue to grow our family of businesses, we’re now recruiting for Customer Service Assistants to join us at this innovative new location.As a Customer Service Assistant (CSA), you’ll be responsible for helping your store deliver high standards of customer service, availability and presentation, compliance, and engagement with the local community. You’ll be part of a diverse and motivated team that strives to attract and delight new and existing customers every day, supporting the continued success of our business.Our new 1,500 sq. ft. cashless store will offer a modern shopping experience, featuring two Barista Coffee-to-go machines, our popular in-store bakery, a Tango Ice Blast dispenser, Fwip Ice Cream, and a selection of chilled beers, ciders, wines, and ready-to-drink cocktails.We offer set shift patterns, and you’ll have the opportunity to choose your preferred pattern during the application process.If you’re passionate about great service and want to be part of something new, we’d love to hear from you!The person we are looking for Friendly and approachableA reliable team playerEffective communication skillsA positive attitudeEngaged and self-motivatedWilling to learn and adaptHave a basic level of numeracy, literacy, and IT SkillsOver 18 rolesDue to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.Perks of the jobAt the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay arrangements*Opportunities to grow, with award-winning training and apprenticeship programmesGreat discounts, deals, and cashback across over 900 high street and online retailersFinancial wellbeing support, including Wagestream®Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)Employee Recognition SchemeLong Service AwardsFree remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling servicesEmployee Assistance ProgrammeWe recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.* Enhanced on statutory terms, subject to service criteria.Salary: £12.21 per hourLocation: Ipswich Train Station, IP2 8AL IP2 8AL