Take responsibility on a daily basis on arrival, to be fully informed of the requirements of the ambulance crew regarding the transport and transfers of patients that may include: Home to Hospice, Hospital to Hospice, Hospice to Home as well as appointments and transfers that are requested from St Johns Hospice through the Hospice Inpatient Unit Be available throughout the day to respond promptly to both planned and unplanned patient transport and transfer requests in liaison with the Hospice Day Care Unit Manager, Hospice Day Care Unit Deputy and Specialist Nurse for Referrals and Discharge Take responsibility where identified for contacting patients or carers, as appropriate, to inform them of pick up times and any potential delays in picking up a patient prior to starting out and while en route, as required. This may include Covid screening questions by phone prior to collection Ensure there is clear, proper, prompt and safe communication with the Hospice Day Care Unit Team at all times in transit or on-site within the hospice environment e.g., by mobile phone Liaise closely with the hospice clinical team in the event of any significant changes in the patients condition or changes to plans for the transfer of a patient. Understand the requirements in relation to plans for managing patients who deteriorate in transit and how this will be managed, ensuring that all the necessary documentation is in place to support the plan of care e.g. DNACPR, transport risk assessments and other relevant documentation Ensure that a log of all transfers and any notable events are clearly and appropriately communicated and documented