Customer Service Agent
* £13.19 an hour
Hours
* Monday - Friday 9am - 5pm
The role of Customer Service Agent:
* Handling inbound queries with empathy and professionalism
* Booking clinical appointments and managing patient journeys
* Accurately updating and maintaining patient records (using Salesforce)
* Escalating any safeguarding or service issues as required
* Working collaboratively within a close-knit and supportive team
The ideal Customer Service Agent:
* Previous experience working as a Customer Service Agent or Customer Service Advisor
* Professional, empathetic and organised
* Ability to handle sensitive conversations with empathy
* Confident with computer systems and managing confidential data
* Excellent communication and organisational skills