Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Guildford. To apply for this role you must have recent automotive dealership experience. Role: As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a passion for customer care, outstanding interpersonal skills, and basic understanding of vehicle mechanics, you will ensure our customers are advised on the best service and maintenance work for their vehicles, fostering long-term customer relationships and driving sales of valued added services. Responsibilities: Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate Discussing all Porsche’s products and services, identifying and selling value added services and accessories Raising orders for parts identified to repair the vehicle or as requested Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time Invoicing customers and taking payment Meeting ‘walk in’ customers and booking them an a...