Director of Rooms – Luxury 5* Hotel, Central London
Salary: Negotiable
Location: Central London
An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping.
This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.
Responsibilities:
* Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry.
* Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.
* Lead, inspire, and develop large, high-performing teams with a strong service culture.
* Maintain and enhance Forbes / LQA standards where applicable.
* Manage departmental budgets, payroll, forecasting, and cost control.
* Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.
* Ensure operational compliance, brand standards, and health & safety excellence.
Requirements:
* Proven leadership experience within a luxury 4* and/or 5* hotel environment.
* Deep expertise in Front of House and/or Housekeeping operations.
* Strong understanding of luxury service standards and attention to detail.
* Commercial awareness with experience managing budgets and KPIs.
* A visible, hands-on leader who leads from the front and inspires excellence.
* Impeccable presentation and communication skills.