Annual wage £15,600.00 Working week 8.30am - 4.00pm, Monday- Friday. Will be required to work every other Saturday, 9.00am-1.00pm. You will have half a day off the following week. Total hours per week: 40 Expected duration 18 Months Possible start date 08 Aug 2024 Date posted 03 May 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000248807 Positions 1 available What you will do in your working day Main purpose of the job role: Assist with up-keeping of day to day processing of members financial transactions and records Produce and distribute statements, membership cards and other forms and documents to members as requested Assist with the marketing and promotion of Walsave Credit Union and its services to their target audience Assist in the upkeep of accurate and reliable manual/electronic filing systems Major duties and responsibilities: Handle account enquiries and provide information for lending enquiries Produce and distribute statements, membership cards and other forms of documents to members as requested To ensure that office records are kept up to date and requests are passed promptly to the appropriate representatives, volunteers, team, staff or management committee member To assist with the marketing and promotion of Walsave Credit Union and its services to their target audience To assist with the development of new products and services together with any strategies to encourage and support the growth of membership and the provision of services and products to members and potential members To provide counter services to members and visitors with the provision of a range of financial services To assist in the upkeep of a accurate and reliable manual/electronic filling system The training you will be getting This is an 18-month Level 3 Customer Service Apprenticeship. You will be required to attend Elite Centre for Manufacturing Skills, University of Wolverhampton, Springfield Campus, Grimstone Street, Wolverhampton, WV10 0JP, 2 days per week over a 5-week period as part of the apprenticeship delivery. You will also have monthly assessor visits to see you at the company. Level 3 Customer Service qualifcation upon successful completion of the apprenticeship. What to expect at the end of your apprenticeship Upon successful completion of the apprenticeship there will be potential to have a full time position within the company. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative Qualifications GCSE or equivalent English (Grade 4/C) Essential GCSE or equivalent Maths (Grade 4/C) Essential Things to consider Candidate must have IT knowledge.