Role: Client Delivery Operations Manager
Location: UK (Remote-first, occasional London meet-ups if preferred)
Salary: £45,000–£55,000 pro-rata
Hours: Full time or 30 hours per week.
Start: As soon as possible
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About Us
We are a boutique Strategic CFO + Finance Operations (FinOps) advisory firm supporting fast-growing SMEs across wholesale, logistics, food, tech, and complex operational businesses. We help CEOs regain control, make high-quality decisions, and build scalable, profitable organisations.
Our work blends:
* Strategic CFO advisory
* Financial operations
* Transformations
* FP&A
* Systems & processes
* Leadership alignment
We are growing quickly and now need a Client Delivery Operations Manager to act as the operational backbone of the business.
This is not an admin role and not a finance role — it’s an operations + project management + coordination role for a highly structured, emotionally intelligent operator who loves keeping things moving.
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Role Summary
You will be the integrator for the firm — the person who turns strategic thinking into executable plans, ensures the delivery team is aligned, and keeps client projects on track.
You will:
* bring order
* build rhythm
* create structure
* connect communication
* coordinate teams
* ensure follow-through
* reduce cognitive load on the Founder
* raise the performance of the whole delivery engine
This role is perfect for someone who loves organising, planning, and running the machine behind the scenes — and gets deep satisfaction from “making things work”.
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Key Responsibilities
1. Project Management & Delivery Oversight
* Own ClickUp project plans for all client engagements
* Break strategy into actionable weekly tasks for the offshore team, FP&A analyst, and delivery pods
* Track deadlines, blockers, risks, dependencies
* Run weekly delivery stand-ups to keep everything moving
* Maintain a clear delivery roadmap for every client
2. Cross-Functional Coordination
* Translate the Founder’s instructions into structured plans
* Coordinate work between onshore and offshore team members
* Liaise with contractors (e.g. BI developers, systems specialists)
* Ensure everyone understands priorities and timelines
3. Support for CFO Client Delivery
* Prepare agendas and documentation for CFO meetings
* Summarise client calls into action items
* Follow up with clients for data, documents, and approvals
* Maintain client dashboards with status updates
4. Operational Systems & SOPs
* Build and refine workflows, SOPs, and templates
* Establish and maintain the weekly/monthly/quarterly delivery cadence
* Improve process quality and reduce friction
5. Quality & Accountability
* Quality-check offshore deliverables for completeness and formatting
* Ensure standards are met across MI packs, workflows, and project outputs
* Flag issues early and proactively suggest solutions
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About You
You are:
* somone who prioritises their health and wellbeing
* naturally organised and proactive
* structured in your thinking
* emotionally intelligent
* excellent at communication
* calm under pressure
* comfortable pushing others (kindly and professionally)
* detail-driven but able to see the big picture
* someone who loves making things run smoothly
* someone who finishes what she starts
You may come from:
* consulting or agency operations
* project management
* PMO or delivery coordination
* operations management
* Chief of Staff-lite roles
* operations within finance, tech, or creative industries
You do NOT need a finance or accounting background.
You DO need to be strong in communication, planning, and delivery.
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What Success Looks Like (90 Days)
By month three, you will have:
* stabilised the delivery engine
* taken full ownership of project management
* built a predictable weekly cadence
* organised the offshore team into a reliable machine
* created clarity for everyone involved
* reduced the Founder’s operational load by 60–70%
* improved client satisfaction and reporting timeliness
* implemented clear SOPs and workflows
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Why This Role Is Exciting
* You become the operational backbone of a high-impact CFO firm
* You will influence how our clients grow and transform
* You’ll work directly with the Founder at a senior level
* You’ll shape systems, processes, and delivery standards
* You’ll get autonomy and trust
* You’ll be part of building something substantial and innovative
* You won’t be micromanaged.
* You won’t be stuck in admin.
* You won’t be drowned in bureaucracy.
Instead, you’ll own the system that makes the whole business work.
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Practical Details
Location: Remote UK (London meet-ups optional)
Hours: Full-time OR 30 hours per week
Salary: £45k–£55k (full-time) or £2,500–£3,500/month (fractional)
Core tools: ClickUp, Google Workspace, Slack, Notion (experience ideal but not essential)
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How to Apply
Send:
* your CV
* a short note on why this role excites you
* one example of a system, workflow, or project plan you created
* to: enquiries@inhandconsulting.com
PLEASE NOTE: We had an issue with that email address so if your application email bounced please resend. Thank you!