Join to apply for the Project Coordinator - Maternity Cover role at BTS
BTS offers a 12‑month, fixed‑term contract for maternity cover based in London, at our Hammersmith office. This role is part of our busy European Operations team.
The Company
BTS is a global professional services firm headquartered in Stockholm, Sweden, with some 1000 professionals in 34 offices located on six continents. We focus on the people side of strategy, working with leaders at all levels to help them make better decisions, convert those decisions to actions, and deliver results.
We work in small teams to develop customised business simulations and other learning solutions, then facilitate learning journeys directly with our clients in a setting that incorporates humour, fun, and competition. BTSers are expected to be team players, leaders, and entrepreneurs.
The Role
No two days are the same as you coordinate and deploy logistics for our programs to regional and global clients! You will support the execution of these programmes, working with multiple stakeholders to ensure each client project is run successfully. Service is key and the Europe Operations team are at the heart of our client success management. A fun team dynamic and an attitude to work support us in delivering the highest service and results to our clients. This role is critical in ensuring our world‑class programmes are delivered smoothly and effectively.
Hours are generally between 9:00 am and 5:30 pm (UK) Monday to Friday, with some flexibility required due to global sessions.
Responsibilities
* Provide general logistical & administrative support to Client Delivery Teams globally, including but not limited to:
* Managing and maintaining program data across various platforms to enable successful client engagements, including CVENT, Gallup, Miro, Smartsheet, Zoom, MS Teams, and our in‑house digital systems.
* Scheduling face‑to‑face and virtual workshops, as well as individual and group coaching sessions.
* Resourcing facilitators and coaches from both our internal pool of colleagues and our external facilitator network.
* Uploading and launching new programmes via our in‑house digital systems (Coach OS, Momenta) and monitoring participant engagement.
* Handling face‑to‑face workshop logistics, such as shipping IT, ordering printed materials, and maintaining and updating our digital deployment systems.
* Supporting the finance department with the invoicing process, including obtaining purchase orders and validating expenses.
* Generating system reports for programme activities and assisting with metrics reporting.
* Ensuring all client SLA’s are met.
* Working in close partnership with client and internal account teams to recommend process improvements that could benefit client and team satisfaction.
* Maintaining accurate data on the business’s ERP (Resource & Financial tracking) system in line with Operations KPI targets.
* Assisting with general Office Management activities, including office logistics, culture & engagement activities, coordination of supplies, and meeting room/visitor management.
Who We Are Looking For
* Organised, analytical, and capable of working on multiple projects simultaneously with exceptional attention to detail.
* Highly pro‑active; always a step ahead and on top of tasks while keeping an eye on long‑term project goals.
* Strong communication skills, able to relay instructions and decisions clearly both verbally and in writing.
* Capable of demonstrating workload prioritisation, focus on tasks, and personal time management.
* A relationship builder, capable of managing various internal and external stakeholders.
* A creative thinker who looks for opportunities to improve existing processes with the client and team at the front of mind.
* Independent, a quick learner, and comfortable taking on responsibility and testing new solutions and systems.
* Digitally savvy, ideally with experience using virtual meeting platforms such as Zoom or Microsoft Teams.
* Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint).
* A flexible attitude, unphased by unexpected change and ambiguity and able to adapt to changing scenarios at pace.
* A professional individual with a good sense of fun.
Working Environment
Our UK Ops teams are in London and Portsmouth. We may ask you to travel to either location for team days or events. We work within a hybrid arrangement, with the expectation to spend 60% of your working time (minimum 3 days) in your local office. You will be asked to attend the office more frequently (up to 5 days) during the first 8 weeks to further your onboarding.
What We Offer
We provide a people‑focused, fun and supportive work environment, opportunities for structured professional development and a range of other personal and financial benefits, including 25 days holiday and a pension scheme.
Seniority level
Entry level
Employment type
Full‑time
Job function
* Strategy / Planning
* Information Technology
Industries
Business Consulting and Services
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