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Due to growth, my client, a highly regarded and well-established financial services firm, is currently seeking an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products, duties will involve:
1. Acknowledging receipt of customer complaints
2. Conducting thorough investigations and liaising with stakeholders to gather relevant information
3. Ensuring complaints are handled in accordance with FCA DISP regulations
4. Liaising with policyholders and keeping them informed of their complaint's progress
5. Coordinating with the Financial Ombudsman Service
6. Providing insights and ideas for process and procedural improvements
7. Expediting complaints efficiently and effectively
Applicants must have prior complaints handling experience within the financial services sector and a strong understanding of regulatory requirements. Excellent communication skills, the ability to work under pressure, and empathy in client interactions are essential.
This role offers a great opportunity to make a significant impact within the wider claims team, with a supportive working environment and potential for long-term development.
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