About the job
cardfactory is the UK’s leading specialist retailer of greeting cards and gifts, with over 1,000 stores across the UK and Ireland. We’re on an exciting journey to deliver our vision of becoming a true omni-channel retailer.
Ready to lead one of the most exciting retail divisions in the UK? At cardfactory, we’re looking for an experienced Head of Retail to take charge of our Northern Territory—covering Northern and Republic of Ireland, Scotland, and Northern England. This is a big role with big impact: you’ll oversee 300–350 stores and guide a team of around 2,000 colleagues through a team of Regional Managers. Your mission? Deliver our strategic, commercial, and operational plans, keep customer experience at the heart of everything we do, and ensure results are achieved on plan and within budget—all while living our leadership behaviours and company values.
As Head of Retail, you’ll keep customers at the heart of every decision, work closely and collaboratively with the wider senior leadership team to strengthen communication between Retail and the Support Centre, lead a team of Regional Managers, and maintain up-to-date knowledge of competitors and external factors that influence sales and growth.
This opportunity is ideal for someone from a similar retail leadership background, particularly within value, high-volume environments such as convenience, grocery, or discount/value retailers. If you thrive in fast-paced settings and know how to drive performance at scale, we’d love to hear from you
What we’re looking for:
1. Proven experience as a senior leader in a large or multi-site omnichannel retailer (essential).
2. Ability to influence and engage colleagues while working collaboratively across teams.
3. Excellent written and verbal communication skills.
4. Strong commercial acumen and analytical capability to drive performance.
5. A customer-focused approach, ensuring exceptional service standards.
6. An engaging and motivating leader who coaches and develops colleagues to reach their full potential.
7. Strong IT skills, with the ability to leverage technology and data to improve processes and performance
Come and lead a retail network that’s at the heart of communities across the UK and Ireland—your impact starts here.