Job Overview
We are seeking a dedicated Front of House Shift Supervisor to join our dynamic team. This role is essential in ensuring the smooth operation of our establishment, providing exceptional service to our guests while overseeing the front of house team. The ideal candidate will possess a strong background in hospitality environments and a passion for delivering outstanding customer experiences.
Duties
* Oversee front of house operations, ensuring high standards of service and cleanliness are maintained.
* Supervise and support the front of house team, fostering a positive work environment and encouraging teamwork.
* Handle customer enquiries and complaints with professionalism, striving to resolve issues promptly.
* Collaborate with kitchen staff to ensure efficient food production and timely service delivery.
* Monitor compliance with health and safety regulations, ensuring a safe environment for both staff and guests.
Qualifications
* A passion for hospitality and a commitment to providing an exceptional guest experience.
* Experience in a role within the hospitality sector, particularly in bars or restaurants.
* Bartending and cellar management experience is highly desirable.
* Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
* Ability to work flexible hours, including evenings and weekends as required.
If you are a motivated individual and enthusiastic about the hospitality industry, we encourage you to apply for this role.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Work Location: In person