Customer Account Co-ordinator Customer Account Co-ordinator job opportunity which is a combination of receiving customer telephone and email requests for quotations or updates regarding existing customer orders. The Customer Account Co-ordinator job is with a small friendly manufacturing company. The key points for the Customer Account Co-ordinator job are; - Answering sales and customer service calls in a timely and friendly manner. - Advising customers on various aspects of our product line. - Making price quotations immediately by phone and email on price book items. - Preparing forms for price quotations on items not contained in the price book. - Checking with the credit department concerning the credit status of customers when rush orders are received. - Ensuring daily, weekly, and monthly processing deadlines are met. - Supporting other teams and functions as required. - Contributing to the continuous improvement of company processes. - Following up on queries regarding delivery information. - Handling the needs of sales representatives and customers in the European Union, UK, and Ireland. - Maintaining files of active orders and posting activity such as change notices, scheduling changes, partial shipments, and credit changes. - Investigating and resolving issues that arise in the course of providing service. - Inputting accurate information into the order system. - Liaising with the USA on intercompany shipments and placing supplier orders. - Raising all purchase orders for review and submitting to suppliers. - Ensuring cost prices and delivery dates are in line with company expectations. - Chasing all supplier late lines and maintaining a KPI on late and not confirmed lines below 10%. - Escalating any issues arising from the above. Benefits: - Competitive salary of £30,000 £32,000 per year, depending on experience and qualifications. - Comprehensive benefits package including health insurance, pension plan, and paid time off. - Opportunities for professional development and career growth. - A supportive and collaborative work environment. If you are a proactive and organized individual with a passion for supply chain coordination, we would love to hear from you.