About this Position
At Henkel Consumer Brands, we hold leading market positions worldwide, with trusted brands and products used by consumers and professionals every day. Our UK Supply Chain team plays a critical role across Demand Planning, Logistics, Customer Excellence and Customer Collaboration, helping to deliver excellent service to our customers.
We are looking for a proactive and people-focused professional to join our team as a Customer Excellence Supervisor, supporting our Professional & Retail business. This role is key to ensuring outstanding customer satisfaction, strong operational performance and seamless collaboration across multiple business functions. It is a fantastic opportunity for someone who enjoys leading teams, improving processes and making a visible impact in a fast-paced environment.
What you’ll do
* Supervise customer service activities including order management, delivery monitoring, invoicing, claims handling, credit management and master data processes
* Lead and coordinate daily team operations to ensure deadlines, service levels and quality standards are consistently achieved
* Support, coach and develop team members through regular communication and training
* Monitor KPIs and produce reports to support performance tracking
* Drive process improvements, automation and digitalisation initiatives to increase efficiency
* Work closely with Sales, Marketing, Supply Chain, GBS+ and wider support teams
* Manage escalations professionally and ensure timely resolution for customers and stakeholders
* Ensure compliance with company standards, sustainability requirements and health and safety guidelines
What makes you a good fit
* Previous experience in Customer Service, Supply Chain or a related operational environment
* SAP or other ERP system experience, with understanding of order-to-cash processes
* Previous supervisory, team leader or people management experience
* Prepare and deliver clear, engaging presentations for customers and internal stakeholders, including reviews and updates.
* Strong organisational skills with the ability to manage multiple priorities
* Analytical mindset with confidence using data and reports to support decisions
* Excellent communication skills and ability to build relationships across teams
* Customer-focused, proactive and solution-oriented approach
* Build trusted relationships through regular, structured customer interactions.
* Confident leading others and comfortable making decisions in a fast-paced environment
* Adaptable, resilient and motivated to improve ways of working
* Takes ownership, shows accountability and delivers results
Some perks of joining Henkel
* Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
* Diverse national and international growth opportunities
* Global wellbeing standards with health and preventive care programs
* Gender-neutral parental leave for a minimum of 8 weeks
* Employee Share Plan with voluntary investment and Henkel matching shares
* Performance bonus / incentives
* Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
* Annual Leave: 27 days plus 8 Bank Holidays
* Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
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