EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
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Job overview
The Tactical Operations Centre are looking for a dynamic, reliable and trustworthy individual to join an established and friendly team based in Chelmsford EOC's Tactical Operations Centre as an Incident Command Desk Supervisor.
The role of the ICD Supervisor is to screen incoming incidents to the EOC alongside crew requests for HART to determine if a specialist response is required, and proactively deploy Commanders, HART and other specialist assets to deliver the best clinical care to patients. The ICD Supervisor is also responsible for actively managing higher risk, sensitive, or critical incidents alongside the Duty Tactical Commander.
Main duties of the job
Review incoming calls to the EOC and crew requests for HART for potential HART deployment.
Dispatch of HART, SORT, Commanders and other specialist assets.
Liaise with HART Team Leaders, Commanders, Resilience & Specialsit Operations Managers, partner agencies and the Duty Tactical Commander to support the effective resolution of incidents.
Take over higher risk, sensitive, critical, or complex incidents from the local dispatch desk and actively manage the incident through to a successful conclusion, working effectively with partner agencies to ensure a coordinated, effective and safe resposne.
Work effectively with a range of partner organisations - including other emergency services - in line with the JESIP principles, to ensure shared situational awareness and effective inter-agency working.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
Demonstrate and uphold the values of EEAST at all times.
Work effectively with the Operational Delivery Manager, Tactical Assistant & Duty Tactical Commander as part of a cohesive TOC Team.
Ensure the correct signing-on, accurate status updating and effective dispatch of HART, SORT, Commanders and other specialist assets.
Analyse incidents, gather appropriate information, and make reasoned and logical decisions about asset deployment in line with national and local guidelines.
Effectively brief responding assets and commanders.
Maintain accurate logs and notes to justify and explain decisions made.
Communicate effectively with front-line crews, specialist assets, commanders, EOC colleagues, and partner agencies.
Make rapid, reasoned, effective, and justifiable decisions when managing incidents.
Manage complex, sensitive, difficult, specialist, or Critical Incidents effectively on behalf of the trust unless/until transferred to an Incident Coordination Cell.
Identify where Tactical Command is required and escalate appropriately to the Duty Tactical Commander.
Competently use Cleric CAD, the ARP LifeX Control Room Solution, telephony, and Microsoft products to work efficiently.
Embed the JESIP Principles of Co-location, Communication, Coordination, Joint understanding of risk and Shared Situational Awareness into incident management from the very start of the incident.
Take responsibility for own development and CPD.
Work a 24/7 shift pattern within the Control Room environment, including an element (currently 1 week in 6) of relief working - covering shifts dropped through leave/training/abstractions etc to maintain 24/7 coverage.
Person specification
Shortlisting
Essential criteria
1. Dispatch Trained
2. Experience of Teamwork
3. JESIP Training
4. Experience with Radios/LifeX/Telephony
5. Major Incident Knowledge/Exposure
6. Knowledge of HART / Specialist Capabilities
7. Minimum 5 GCSEs (or equivalent) including Maths and English.
Desirable criteria
8. ICC Training
9. Dispatch Team Leader Experience
10. Leadership Experience
11. Experience of working with other agencies
12. >2 years experience of Dispatch
Shortlisting
Essential criteria
13. Meets requirements of PS
Assessment
Essential criteria
14. Understanding of JESIP/Interagency Working Principles
15. Knowledge of HART Capabilities
16. Knowledge of SORT Capabilities
17. Knowledge of Command & Control
18. Understanding of Role
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.