Overview
The Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms. You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.
Location & Availability
The candidate must be available to visit both these locations if asked - Strategy & Tuas.
Key Responsibilities & Skills
* Support for Windows platforms (Windows 7, 8, 10, 11)
* Working knowledge of Windows (MacOS is a plus)
* Strong experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
* Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
* Basic troubleshooting of iOS, Android, and smart devices
* Asset and inventory management experience
* Strong troubleshooting, communication, and customer-handling skills
* Experience with multi-functional printer troubleshooting
* Willingness to travel within the city as required
* Flexibility to support before/after business hours if needed
* Excellent verbal and written communication skills in English
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