•Main purpose of the job:
Quality Engineer for all customer quality and engineering issues, providing pro-active support and response (internal champion until resolution and customer closure).
Key Responsibilities:
•Utilising IAC systems (i.e., Fast Response) to take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem-solving techniques as required.
•Responsibility for managing customer ‘Issues Management’ system (i.e., IQM)
•Support / Lead in both internal and supplier PPAP submissions
•Lead team in preparation of Control Plans and support D/PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
•Understand customer requirements/expectations in detail, communicating with the internal team ensuring the requirement is fully understood.
Other Responsibilities:
•Project manage product quality/engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
•Define, specify, and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
•Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
•Support design reviews and prototype builds.
•Support production team training in relation to the customer expectations and quality requirements.
•Conduct Internal and external audits.
•Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
•Monitor warranty acceptance rates and maintain response to pallets within identified timing
Location
Based in IAC Halewood plant, Liverpool. May be a requirement to travel on occasion
Reporting to – Quality Manager
Preferred Skills and Experience:
•Proven experience in Quality Engineering in Automotive 1st Tier
•Degree, HND, HNC, or quality equivalent preferred
•Ideally have previous direct experience in dealing with JLR
•Experience of customer (preferably JLR) and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP etc.
•Strong customer focus
•Analytical with excellent problem-solving skills
•Good influencing and negotiation skills
•Flexible & adaptable
•Local language required, English preferred
•Excellent communication and interpersonal skills
•Excellent managerial skills
•Team-player with a high level of personal integrity
•Ability to work effectively with personnel across borders and functions
•Must be able to manage several tasks/activities across several different teams that are occurring at the same time
•Competent and experienced within a high-volume automotive environment, coupled with the ability to work as an individual or as part of a team
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