Customer Relationships Manager, NHBC
NHBC, Milton Keynes, England, United Kingdom
Job Summary
We’re looking for a confident and driven Sector Lead, Local Authorities to take the lead in shaping NHBC’s growth with local authorities around their housing delivery. You’ll be the face of NHBC for key local authority clients; building strategic relationships, driving business development, and representing us at high-profile industry events. This is an exciting opportunity to influence our market position, strengthen our partnerships, and deliver real impact in a fast-evolving area of the housing industry.
What You’ll Be Doing
* Leading NHBC’s business development strategy within local authority housing partnerships, identifying new opportunities and strengthening relationships with existing clients.
* Working closely with senior stakeholders across the industry to grow our presence and partnerships.
* Representing NHBC at conferences, roundtables, and industry events as a senior spokesperson and thought leader.
* Promoting NHBC’s full range of products and services, ensuring customers see the value in using us across multiple areas.
* Overseeing sector performance, monitoring delivery, and ensuring we meet agreed business goals for volume, turnover, and profitability.
* Collaborating internally with teams such as Underwriting, Inspection, and Customer Services to deliver a seamless customer experience.
* Supporting PR and marketing activity to raise NHBC’s profile and strengthen our position in the local authority market.
What We’re Looking For
* Proven experience in a senior relationship management or business development role, ideally within the local authority residential or construction sector.
* Strong communication, influencing, and negotiation skills; confident presenting to executive-level audiences.
* A natural networker with the ability to build long-term relationships with senior stakeholders.
* Commercial awareness and a strategic mindset with the drive to deliver business growth.
* Experience working with PR or communications teams to enhance brand visibility.
* Comfortable working independently, managing budgets, and driving initiatives from concept to completion.
* Full UK driving licence required.
What We Offer
* 27 days annual leave + bank holidays
* Holiday purchase scheme
* Enhanced pension scheme (up to 10.5%)
* Life assurance
* Subsidised private medical insurance
* Employee discounts platform
* Two days volunteer leave
* Enhanced maternity, paternity, adoption leave and pay for all new parents
* Many more!
Who We Are
At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go‑to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern, family‑friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.
Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea‑sharing.
Seniority level
Mid‑Senior level
Employment type
Full time, Permanent
Job function
Sales and Business Development
Industries
Insurance
#J-18808-Ljbffr