Overview
Join Our Team as a GP Receptionist - Be the Heartbeat of Our Surgery
Do you want to be part of a committed, friendly team in a busy GP surgery where no day is the same? We are looking for a warm and friendly individual with excellent customer service skills to join us as a GP Receptionist.In this vital role, you'll be the first point of contact for our patients, providing a welcoming face and a helping hand. Your ability to calmly and efficiently manage a fast-paced environment while always maintaining a compassionate approach will be key to your success.The ideal candidate will be a great communicator with a positive attitude. While experience in a similar role is a bonus, a can-do attitude and a willingness to learn are what truly matter. We believe in supporting our staff and are committed to your growth. This role offers opportunities for further development as it expands, allowing you to build a rewarding career with us.
Duties
* Maintain and monitor the practice appointment system – Supporting our GP Assistant
* Processing of appointments
* Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Clinically code data on EMIS
* Photocopy documentation as required
* Data entry of new/temporary registrations and relevant patient information as required
* Input data into patients' healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area always
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Support administrative staff, providing cover during staff absences
* Action incoming emails/correspondence as necessary
* Scan patient related documentation and attach scanned documents to patients' healthcare records
* Complete opening and closing procedures in accordance with the duty Rota
* As required, support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Requirements
* Previous office experience is essential, preferably within a medical or healthcare setting
* Strong administrative experience with proficiency in using office software and equipment
* Excellent communication skills, both verbal and written, with a friendly demeanour
* Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
* Strong organisational skills to manage patient records and appointments efficiently
* A compassionate approach to patient care, demonstrating empathy and professionalism at all times
* Produce, maintain and participate in the receptionist Rota for lunch and out of hours cover
* Cover shifts during periods of short-term absence
* Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Support the practice manager with all Patient Participation Group related matters
* Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Job Type: Permanent
Pay: £12.40-£1,240.00 per hour
Benefits:
* Free flu jabs
Work Location: In person
Application deadline: 30/09/2025
Reference ID: MedRep01