Job summary
Are youlooking for a more fulfilling career? One that gives you a sense of achievementknowing that each day you are helping people access the healthcare that theyneed?
If thissounds like you, we have the perfect opportunity for you!
We arelooking for individuals who to join our Care Navigation Team who:
1. Areenthusiastic and self-motivated
2. Abilityto work to work in a fast-paced environment
3. Excellentcommunicators, both written and verbal
4. Areable to listen and empathise
5. Arekeen to learn and develop
6. Demonstrateattention to detail
7. Canbe flexible and adaptable
8. Arecompetent with IT
Main duties of the job
In the role of Care Navigator you will work aspart of a cross city team, providing a professional and effective response toour patients who access our services. This will be online or over the telephoneand you will be responsible for signposting patients correctly to ensure theyreceive the right care, at the right time, with the most appropriate healthcareprofessional for their individual care needs. You will also provide key supportto the acute care team for patients requiring access to same day care.
This is a fast-paced role where a keen eye fordetail, communication skills and the ability to work as a team is essential.
In returnyou will receive:
9. Full induction and training plan
10. Named direct Line Manager
11. Long service rewards
12. Generous holiday entitlement
13. Wellbeing health plan
14. Staff wellbeing group
15. Ride to work scheme
16. Uniform allowance
17. Refreshments
18. Support to develop your skills and career
About us
We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.
Selection for Interview process
If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels:
19. You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
20. Question patients effectively and document patient information with a high level of accuracy.
21. Maintaining and monitoring the Practice appointments system.
22. Proactively seek to develop and maintain knowledge and skill sets required within your role.
23. Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
24. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
25. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
26. Promote, advise and assist patients accessing services via our online portals.
27. Work closely with the triage hub clinicians, offering administration support via in house systems.
28. Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities.
29. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
30. Taking messages and passing on information.
31. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
32. Helping to maintain hygiene control measures.
Person Specification
Other
Essential
33. Able to work at the desired times.
34. Flexibility of hours for cover.
35. Good sickness record.
Desirable
36. Non smoker.
37. Car driver/clean licence.
Knowledge/ Qualifications/ Skills
Essential
38. Excellent customer service skills.
39. Good administrative and organisational skills.
40. IT literate with good keyboard skills.
41. Excellent telephony skills.
42. Understand and observe strict confidentiality.
Desirable
43. Customer service qualification.
44. Skilled in office machinery use.
Physical Requirements
Essential
45. Able to undertake the requirements of the post.
Desirable
46. Reliable.
47. Flexible.
48. Excellent attendance record.
Competencies/ Qualities/ Attributes
Essential
49. An interest in primary care.
50. Good communication (written and verbal).
51. Work well under pressure.
52. Able to work as a team member.
53. Able to work unsupervised.
54. Able to use own initiative.
55. Be self-motivated.
56. Able to listen and empathise.
57. Hard working and willing.
58. Flexible and adaptable, able to work according to changing need.
59. Enthusiastic.
60. Commitment to personal development.