Technical Support Shift Manager page is loaded## Technical Support Shift Managerlocations: Stockport, United Kingdomposted on: Heute ausgeschriebenjob requisition id: JR-0082632Responsible for overseeing technical support operations during assigned shifts, ensuring incidents are handled efficiently, escalations are managed appropriately, and that handovers between shifts are thorough and effective.# **Das bieten wir:*** Manage incoming incidents for Dematic Software customers during shift hours* Prioritise and assign workloads based on business impact* Monitor shift activity, provide support and guidance to team members* Resolve escalations and ensure clear communication with other teams* Conduct daily team meetings and manage the shift handover process* Track team performance against targets and ensure daily objectives are met* Train and coach new team members* Ensure operational workflows and documented procedures are followed* Contribute to weekly performance reporting# # **Aufgaben und Qualifikationen:*** Strong leadership skills with the ability to make sound decisions quickly* Proven team management or shift lead experience* Clear, confident communicator in English* Calm under pressure with a methodical and flexible approach to problem-solving* Familiarity with incident management tools and reporting systems* Customer-facing experience in a technical support context* Comfortable working shifts, including weekends and overnights
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