Job Summary
This role is for a highly motivated team member to work as part of the multidisciplinary team at the Thornberry Centre, assisting the clinical team in all aspects of patient care and providing day-to-day administrative services.
The Prosthetic Service provides services for the population of Plymouth, South and West Devon, Cornwall, and the Isles of Scilly.
Main Duties of the Job
* Deliver an effective and competent level of administrative support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
* Provide daily administrative support in the allocated service area, ensuring business priorities are met, for example: maintaining records, minute taking, data inputting, and reception duties.
* Work proactively to support the team.
Job Responsibilities
* Provide support to customer and visitor reception areas, acting as the first point of enquiry and signposting individuals to relevant information/service.
* Promote the image of the department, checking that notices and leaflets are up to date & well presented.
* Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within the level of role or escalated appropriately.
* Respond to telephone, email, and written queries on behalf of the service area, including call handling where appropriate as agreed with the line manager.
Person Specification
* Qualifications: Essential - Educated to NVQ 2 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience. Good general education to GCSE level or equivalent. Intermediate word processing, MS Office word, and excel. Good understanding of confidentiality.
* Skills & Abilities: Essential - Ability to communicate verbally and in writing to a good level (face to face and over the telephone). Ability to prioritize own workload. Ability to work effectively as part of a team. Able to use own initiative and to know limitations of own role and knowledge. Organised, efficient, and accurate. Flexible and adaptable, willing to learn new skills.
* Experience: Essential - Experience of working in an administrative environment using computerized data systems. Experience of team working.
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall.
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