We are looking for a dedicated and knowledgeable Support Technician to join a brilliant team in Morley, Leeds. The ideal candidate will possess strong technical skills and a passion for helping others.
This role involves providing IT support to end-users, troubleshooting issues across various operating systems, and ensuring that all technical queries are resolved efficiently.
The successful candidate will be adept at communicating complex technical information in a clear and concise manner.
Responsibilities
* Provide first-line technical support for hardware and software issues across various platforms.
* Respond to user inquiries via the help desk system, ensuring timely resolution of issues.
* Troubleshoot and resolve network connectivity problems, including LAN configurations and firewall settings.
* Document all support interactions in a ticketing system to maintain accurate records of issues and resolutions.
* Assist users with software installations, updates, and configurations.
* Collaborate with other IT team members to escalate complex issues as necessary.
* Conduct regular maintenance checks on IT equipment to ensure optimal performance.
* Stay updated on the latest technology trends and advancements to provide informed support.
Qualifications
1. Proven experience in a Technical Support or IT support role is essential.