Job Location: Woolpit
Salary: Starting from £25,392
Contract type: Permanent
Posting End Date: 17/06/2026
Purpose of this role
To provide a high level of administrative support to the GTC Gas Network department, ensuring compliance with business standards and delivering a high level of customer service.
Key Responsibilities
* Monitor and process gas emergency notifications via telephone or email for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
* Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction, including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
* Raise quotes and order materials/equipment for key stakeholders.
* Process NRSWA notices.
* Process work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards.
* Process sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
* Re-charge costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
* Ensure accuracy of work packs and invoices and raise any errors or missing information to sub-contractors and internal stakeholders.
* Ensure customer complaints are actioned and resolved in a timely manner to maintain excellent customer relationships.
* Ensure no gas/incidents are escalated within GTC, IGTs and GDNs.
* Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholder performance and manage KPIs.
Experience / Knowledge
* Experience in administration.
* Experience with customer engagement.
Abilities / Skills
* Good understanding of core Microsoft Office systems.
* Good standard of written and oral communication.
* Capable of working in a team.
* Can work with supervision.
* Maintains work delivery/quality to an acceptable standard.
* Exhibits a professional attitude to customers, team members, supervisors and managers.
Desirable
* Business Administration diploma.
* Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities.
* Can action an appropriate gas emergency call, e.g., gas escape.
* Level 3 competence in three workstreams within the current team.
* Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of each contract.
Conditions of Employment
You will be required to participate in a standby rota.
What Can You Expect From Us
* Cost of living annual pay review.
* Company pension contributions up to 10% if employees contribute 5%.
* 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
* Enhanced maternity, paternity and adoption pay.
* Referral payment of £1000 (net of tax) for each successful referral.
* Hybrid working for eligible roles.
* Development opportunities to reach your career aspirations.
We are proud to be an equal opportunity employer. We respect each other and advocate for equity, diversity and inclusion in all we do.
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