Relief Team Assistant Salary: £11.95 per hour Location: Basingstoke Contract: Relief Work model: Office Based Williams Lea seeks a Relief Team Assistant to join their team Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. We are seeking a front facing person to join us at a legal firm. Exceptional customer service skills and a welcoming and helpful attitude is key to this role. The role is varied with a real focus on events - so if you enjoy meeting and interacting with people in a professional environment - this could be the role for you Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for Purpose of role The Relief Team Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. The Relief Team Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling. This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following company protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required. Relief Team Assistants are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client's needs and to translate these into a responsive service. Key responsibilities include: This role includes, but is not limited to - Switchboard/reception Hospitality Filing Archive and document management Reprographics Mail Essential Customer focused, with experience in a customer service environment Well presented with a professional manner Flexible Computer literate with good knowledge of all MS packages Quick learner Effective communicator at all levels, both written and oral Hands on team worker Attention to detail, ability to retain high levels of concentration The Package: 33 days holiday (inclusive of bank holidays) Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects. The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.