Overview
Account Manager - Eploy role at The Access Group.
Eploy is now part of The Access Group. We continue to grow rapidly thanks to phenomenal success - our product is powerful, our customer service is second-to-none, and now, with Access behind us, we're reaching even greater heights.
We work with corporate in-house recruitment teams, RPO providers and recruitment firms, supporting leading brands and major recruitment companies.
We're a team that enjoys what we do, knows recruitment inside out, and values quality and cultural fit above all else. Being part of The Access Group gives us even more opportunity to grow, while keeping the creativity, energy and motivation that make Eploy such a great place to work.
About you
You'll be an excellent rapport builder - confident, approachable and able to connect with people at all levels. Building strong, lasting relationships will come naturally to you, and you'll quickly gain the trust and respect of multiple contacts within each client account.
Alongside this, you'll bring excellent administrative and organisational skills, ensuring nothing slips through the cracks. Your ability to manage your time effectively, prioritise competing demands, and stay on top of detail will mean you can support clients and colleagues with ease.
Responsibilities
* Create trusted relationships with relevant stakeholders within our key clients
* Regularly contact and visit clients on site to maintain relationships
* Manage contract renewal negotiations to a successful conclusion
* Create action plans for customer satisfaction in conjunction with the customer success and implementation teams
* Create proposals and order forms to support any contract resigns or customer work
* Identify business opportunities for portfolio products and services within each account
* Manage the opportunity pipeline for your accounts and ensure our CRM is always accurate and up to date
* Own the customer relationship and be the daily point of contact and key problem solver
* Engage with our customer success team to ensure SLAs and support services are meeting client needs
* Work with our marketing team to develop and implement sales campaigns for existing client accounts
* Create and deliver software demonstrations and presentations that convey the benefits our portfolio of products and services can deliver
* Create sales and resource requirement forecasts for the senior management team
Qualifications
* Have experience of working within a software company, recruitment/HR or digital would be highly desirable
* Have excellent presentation / software demonstration skills
* Have excellent written and verbal communication skills
* Can build relationships with key stakeholders at multiple levels within an organisation
* Are highly motivated and results oriented, with an entrepreneurial spirit
* Have a full, clean driving licence
What we offer / Benefits
* Buy more holiday: The freedom to purchase extra holiday in addition to our generous annual leave allowance. Have a full, clean driving licence
* Private Health Care: Funded healthcare including GP access, unlimited and unrestricted physiotherapy and a subsidised Nuffield Health Gym Membership and discounted membership for your family members.
* Life Assurance: 4 x annual salary death in service benefit, for your peace of mind.
* Mental health support: Immediate access to counselling for any employees and a whole host of other wellbeing tools via a dedicated app.
* EAP: Awesome benefits, discounts and free coffee and sausage rolls, provided by Perkbox.
* Hybrid working: Enjoy the flexibility to work remotely, where applicable. Empowering you to find the most comfortable and productive work setting.
* Personal Development Time: Half a day a month to spend on your personal development, with a library of Training Courses available to use, if you choose.
* Professional Development: Fully funded qualifications and courses to ensure you have the skills and qualifications required for your role.
* Car Leasing: Salary sacrifice car lease scheme. Drive a brand-new car and potentially save money on income tax.
* The best equipment: We'll set you up with the right tools - High Spec Laptops, 4K monitors (both for the office and your hybrid work set-up) and the best software.
* Softwear: Eploy branded merch. A choice of hoodies and tees to ensure you're most comfortable at work without needing a new, stuffy work wardrobe.
* Snacks: Eploy was built on a diet of Kit-Kats. Our fully equipped kitchens are stocked with biscuits, bread, fruit and an array of hot and cold beverages. Fancy some toast in the morning, we've got you covered!
Team
Team Eploy: A family focused, friendly, hardworking, fun and capable team of people who are looking forward to welcoming you.
Role details
* Seniority level: Not Applicable
* Employment type: Full-time
* Industries: Software Development
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