PCN Administration & Patient Engagement Coordinator
We have an exciting opportunity to join the Woolpit Health Centre as a PCN administration and patient engagement coordinator, for 30 - 37.5 hours per week.
This role has three key responsibilities:
* providing administrative support to Blackbourne Primary Care Network,
* leading and reporting on all aspects of patient engagement across multi-channel platforms
* the logistical organisation and implementation of our adult vaccination and immunisation programmes and campaigns.
Main duties of the job
Duties will include:
* Handle enquiries from members of the public
* Enter data from each practice into the ARRS portal and submit for reimbursement to meet the monthly deadline
* Be the point of contact for practices for any ARRS queries
* Provide the ICB with the job descriptions, contracts and qualification evidence for any new ARRS recruitment
* Maintain an accurate register of ARRS staff in the Primary Care Workforce portal
* Collate and submit the workforce planning data to meet the deadline of 31st October
* Collate and submit the enhanced access delivery hours for all 4 practices to the ICB on a quarterly basis
* Monitor IIF (Investment Impact Fund) performance through Ardens Manager, providing monthly updates to the practices
* Work with the clinical director to plan and execute PCN meetings; distributing invitations, agendas and meeting minutes
* Assist with vaccination and immunisation administration, sending invites
* Coordinate planning and booking of vaccinations
* Arrange meetings for the PPG, taking minutes
* Producing monthly reports
* Be responsible for patient newsletters
About us
Based in the Suffolk village of Woolpit, the Health Centre aims to provide: "the type of care that we would expect for ourselves and our own families." We provide services to over 16,000 patients, living in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, & Haughley in the east.
We pride ourselves on our high standards of care: we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners & 8 salaried GPs lead a team of nurses, HCAs, pharmacists, pharmacy technicians & a social prescriber all of whom are based in our purpose-built premises.
We are proud to be heavily invested in the development of future healthcare professionals & non-clinical staff. Several of our multidisciplinary team possess qualifications which allow us to train a number of different types of healthcare professionals at various levels in their career.
We are the lead practice within Blackbourne PCN, alongside Botesdale Health Centre, Ixworth Surgery and Stanton Surgery. We serve a rural population of over 40,000 patients.
Benefits of working for us:
* Attractive rates of pay with annual pay review (not agenda for change)
* Regular 1-to-1s to aid good communication
* Generous annual leave entitlement
* Voluntary overtime when available
* Many training opportunities
* Free uniform
* Option of NHS discount and Blue Light Card
Person Specification
We are looking for someone with excellent communication skills, strong interpersonal (people) skills and ideally have worked within the NHS or other medical environment. Other qualifications, skills and experience required include:
* GCSE maths and English grade A-C or equivalent
* NVQ Level 3 in Health and Social Care preferred
* Experience of direct patient or customer care
* Computer literate, Word, Excel and presentation software
* Evidence of the ability to support collation and analysis of data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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